Place your packing slip or other proof of purchase along with the product(s) to be returned in a mailing package. (Make sure to keep a copy of what you send us for your records)

Please be sure to include the following information in your package:
-Your Name
-Your Address
-Your Order Number
-The products you're returning

Mail returns to:
Chita Beauty LLC
Product Returns
1735 Fasana Rd. 
Duarte, CA 91010

We recommended you use a 'signed for' delivery service, such as return receipt. We are not liable for any packages lost in the post. After the returned goods have been received and verified, your account will be credited, refund issued, or exchange made as applicable.

Note: We do not reimburse you for any delivery or handling charges including postage.

* We do not offer refunds or exchanges on items not purchased through this site.

Damaged Items

Please check your order when it arrives. In the event of any damage, please contact us within 48 hours by phone at 1-818-934-1806 or email at Include the order number and your name, address, email and/or phone number so we can contact you.